Privacy Policy

Privacy Policy

DDC Engineering Solutions respect your privacy and are committed to managing and safeguarding the information you provide to us. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing your personal data to ensure that you are fully aware of how and why we are using your data.

We are the Data Controller and we are responsible for your personal data. We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights please contact the DPO using the details set out below:

Carol Lewis-Han Data Protection Officer DDC Engineering Solutions Ltd DDC House 3 Element Court, Hilton Cross Business Park Wolverhampton, WV10 7QZ

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please consider contacting us in first instance. This version was last updated on 21st May 2018. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. Like most websites, this website may use cookies and web log files to track site usage. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a tiny data file which resides on your computer and allows us to recognise you as a user when you return to our site using the same computer and web browser. Due to the communications standards on the Internet, when you visit our website we may automatically receive the URL of the site from which you came and the site to which you are going when you leave our site. We may also receive the Internet protocol (IP) address of your computer (or the proxy server you use to access the World Wide Web), details of your computer operating system and the type of web browser you are using, as well as the name of your ISP. This information is used to analyse overall trends to help us improve our service, but is not linked to personally identifiable information in any way.

When signing up for our newsletter we will collect your name and email address. We use a third party provider, to deliver our monthly e-newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. When signing up for the newsletter we will only use the information you provide for the purpose of that process. This is necessary for our legitimate interests, to study how our products/services are being used, to develop them, to grow our business and to inform our marketing strategy.

Under the data protection legislation, you have rights as an individual which you can exercise in relation to the information we hold about you.

• Right of access • Right to rectification • Right to be forgotten • Right to restriction • Right to be informed • Right to portability • Right to object

If you wish to exercise any of the rights set out above, please contact us at the address below: Data Protection Officer, DDC Engineering Solutions Ltd, DDC House, 3 Element Court, Hilton Cross Business Park, Wolverhampton, WV10 7QZ

As an organisation we try to be as open as we can in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the data protection legislation. Where we hold information about you we will:

• Give you a description of it; • Tell you why we are holding it; • Tell you who it could be disclosed to; and • Let you have a copy of the information in an intelligible form.

We will only share personal information for stated reasons in this Privacy Notice or in line with the data protection laws. The following information is available via our Data Protection Team:

• agreements we have with other organisations for sharing information; • circumstances where we can pass on personal data without consent for example, to prevent and detect crime and to produce anonymised statistics; • our instructions to staff on how to collect, use and delete personal data; • how we check that the information we hold is accurate and up to date.

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need-to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

All information you provide to us is stored on secure servers. We will never disclose your information to anyone outside of the DDC Engineering Solutions Ltd. except where we have your consent; where we are required or permitted to do so by law; to other companies who provide a service to us; or to any successors in title to our business. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. The website may contain links to other sites which are outside our control and not covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.

This policy replaces all previous versions. We reserve the right to change the policy at any time. Any changes to this policy will be posted here.